Understanding Membership Plan Types
When creating a new membership plan, you need to choose between three main types: Fixed Plan, Flex Plan, and Recurring Plan. Understanding the difference is key to setting up plans that fit your space and member needs.
Fixed Plan
Grants members access for a specific duration, which can be measured in either Days or Hours (e.g., 30 days, 5 hours).
Can be assigned to one or more desk resources, or optionally created with no desks assigned. When assigned to desks, this is ideal for dedicated desk plans or memberships granting continuous access to specific zones. When no desks are assigned, this works well for social memberships or community access plans where members are part of the space but don't have assigned seating.
Access is continuous throughout the plan's duration (if day-based) or for the specified number of hours (if hour-based), subject to the assigned desk's operating hours (if desks are assigned).
The price covers the entire duration, regardless of how often the member uses the space (for day-based) or the total hours purchased (for hour-based).
Important for Hourly Plans: If you set the
Duration UnittoHours, remember that the system grants access for the full day. You must manually track the member's hour usage when they are at the space.
Flex Plan
Provides members with a specific number of entries or visits to the space (e.g., 10 entries).
Must be assigned to one or more desk resources. This allows members flexible access to different hot desk zones or areas based on availability.
Each visit(entry) consumes one entry from the member's allowance.
The plan duration (e.g., 30 days) still applies, meaning entries must be used within that period.
Suitable for flexible or part-time members who don't need continuous access.
Recurring Plan
Designed for monthly recurring memberships that automatically renew every 30 days.
Has a fixed 30-day duration that cannot be changed. Renewals occur on the same calendar day each month (e.g., if a membership starts on January 15th, it renews on February 15th, March 15th, etc.).
Automatically creates renewal memberships when the current membership expires. Renewal memberships start with a pending payment status, allowing members to choose their payment method when paying for the renewal.
Can be assigned to zero or one desk resource, similar to Fixed Plans. This makes it suitable for both dedicated desk memberships and social memberships without desk access.
Ideal for members who want continuous monthly access without manually renewing their membership each month.
Members see renewal information on their membership cards, showing when their next renewal will occur.
Memberships Without Desk Assignments
Both Fixed Plan and Recurring Plan membership plans can be created without assigning any desks. This option is useful for:
Social Memberships: Members who are part of your space community but don't need assigned seating
Community Access: Members who want access to events, networking, or other space amenities without desk access
Flexible Plans: Memberships that focus on other benefits like room credits or products rather than desk access
💡 Important: Members with Fixed Plan or Recurring Plan memberships that have no desks assigned will appear in your dashboard's "Active Members Today" and "Expiring Soon" sections, but they will not be counted in desk occupancy calculations or appear in the desks overview page. This ensures accurate occupancy tracking while still recognizing all active members.
Key Differences: The core distinctions lie in the access model and renewal behavior. Fixed Plan offers continuous access for a set period (measured in days or hours), which can be tied to specific desks or optionally used for general space access without desk assignments. Flex Plan offers a set number of visits across one or more assigned desk locations within the space, within a defined timeframe (measured in days/hours). Flex Plans must always have at least one desk assigned. Recurring Plan offers continuous monthly access with automatic renewals every 30 days, similar to Fixed Plans but designed specifically for ongoing monthly billing cycles. Recurring Plans can have zero or one desk assigned, making them suitable for both dedicated desk and social membership models. Choose the type that best reflects how you want members to access and pay for using your space resources.